Allied health
We will not rebuild your clinical records. We will build everything around them.
Cliniko, Halaxy and Nookal are good products, and clinical records are a regulated, well-solved problem. Replacing one is a bad trade and we will tell you so before you ask.
The part nobody has built for you is the business. Where referrals actually come from. Programs and multi-session packages. Room and equipment utilisation. The report a practice owner wants on a Monday, which is almost never the report a clinical product ships with.
The boundary
Clinical is a solved problem. The clinic is not.
Patient notes, appointments and clinical history sit inside privacy obligations, professional standards and in some cases health fund requirements. A mature product has spent a decade on that, and a bespoke build starts from zero. We do not take that work.
What we do take is everything the clinical product has no shape for, which in most practices is where the growth actually is. Referrer relationships, programs, funding streams, equipment, and the numbers an owner needs to run the place.
Cliniko’s own pricingbands by practitioner count and bills in US dollars, so an Australian clinic’s software bill moves with the exchange rate. Worth knowing, but rarely a reason on its own to replace it.
Where clinics actually leak time
The referrer nobody thanked, and the program nobody tracked.
Ask a practice owner where their patients come from and most can name the top two GPs. Ask them which referrer has dropped off in the last quarter, and it is a spreadsheet job or a guess. That is a business question a clinical record was never designed to answer.
Programs are the other one. A six-session rehab package, a group course, a funded plan with a review date: all of them are a sequence with money and obligations attached, and all of them tend to live in a diary plus somebody’s memory.
The scope
What gets built, and what we leave alone.
What we build for a clinic
- Referrer tracking, so you can see which GPs and sources are actually sending patients and which have gone quiet
- Programs and multi-session packages with sessions used, remaining and expiring
- Funding streams and plan review dates, tracked rather than remembered
- Room, equipment and practitioner utilisation, which is the number that decides whether you need another room or another practitioner
- Waitlist and recall management that actually fills the cancellations
- Owner reporting: revenue per practitioner, per service, per site, per referrer
- Integration with your clinical system so the two stay in step
What we will not build
- Clinical records, notes or charting. Regulated, well solved, and not a sensible place for a bespoke build
- Medicare or DVA claiming. Certified integrations exist and that certification is the whole point
- Prescribing, or anything that touches clinical decision support
- NDIS plan management or claiming, which we treat as its own regulated category
The test we apply. If a mistake in the software could become a clinical or compliance incident, it belongs to a certified product. If a mistake means a report is wrong, that is ours to build and ours to fix.
The sum
What the practice pays now, times sixty.
Do it on your own number
Count every system: the clinical record, the booking tool, the SMS reminders, the accounting, the survey tool. Most clinics are surprised by the total once it is in one place.
Common questions
Answered plainly.
Should we replace Cliniko with a custom system?
Usually not, and that is a real answer rather than a modest one. Clinical records are regulated and well solved. What is worth building is the business around the clinic: referrers, programs, funding, utilisation and owner reporting.
Can a custom system talk to our clinical software?
Yes, that is the normal shape of these projects. The clinical product keeps the clinical record, the custom system runs the business process, and the two stay in step through an integration we scope up front.
Where does patient data live?
In Australia, on your own hosting account, and we design so the custom system holds as little identifiable clinical information as the job actually requires. The less it holds, the smaller your obligations.
Do you build NDIS software?
We build the parts of an NDIS provider's business that are not plan management or claiming. Those are regulated categories with certified products, and we say so on our NDIS page rather than taking the work and learning on your money.
How much does a clinic build cost?
From $9,000 for most practices, fixed before anything starts. Under about $750 a month in current software costs the sums rarely work, and we would rather tell you that on the first call.
Where to next
Bring the report you build by hand every month.
The one somebody assembles from three exports. Twenty minutes on a call with that open usually shows exactly where the practice is losing time, and whether a build is worth it.